If you’ve noticed I’ve been MIA the past 2 weeks…here’s the scoop.

I am neck-deep in a system migration right now, thanks to the shutdown of our online ticketing system. (If the phrase “Desk to Service Cloud” means anything to you, reach out. You’re likely a Salesforce admin doing the same thing, so we can commiserate together! 😅)

Anyways.

Any database manager will tell you that when it comes to implementing a new system, seamless-ness is next to godliness . If no one complains on launch day, then you knocked it out of the park. That’s my goal.

But that kind of success takes TONS of work. Between the coordinating, pivoting & maneuvering involved, I promise you…it almost doesn’t matter if this is your first implementation or your fifth. Things are bound to crop up regardless, and if there’s one thing I’ve learned, it’s that you’ve got to get comfortable thinking on your toes.

Which brings us to this list. From my personal experience, here are 11 truths you’ll need to get onboard with before moving forward with that system.