In the nonprofit sector, there’s this joke (sort of?) that we are prone to multiple-hat syndrome: instances when we’re asked to do things that fall outside of our job description, to keep things running smoothly. This summer, I’ve definitely fallen victim.

I’ve been tasked with getting my team up to speed on our new CRM software. Though I’ve played a big role in the setup and implementation (already complicated in its own ways), training others presents an ENTIRELY different set of challenges. Continue reading →