If you’ve noticed I’ve been MIA the past 2 weeks…here’s the scoop.
I am neck-deep in a system migration right now, thanks to the shutdown of our online ticketing system. (If the phrase “Desk to Service Cloud” means anything to you, reach out. You’re likely a Salesforce admin doing the same thing, so we can commiserate together! 😅)
Any database manager will tell you that when it comes to implementing a new system, seamless-ness is next to godliness . If no one complains on launch day, then youknocked it out of the park. That’s my goal.
Anyone who regularly works with spreadsheets knows the anguish of screwing up said spreadsheets.
It usually goes like this. You’re powering through – filtering, sorting, formulating – until you notice that one row of data looks off. After frantically checking a few more rows, it hits you. Something went wrong in your manipulations, and now you need to start from scratch.
Spreadsheets are great, but they have also destroyed many a nonprofit worker’s day. Fortunately, we can do things to reduce the chance of this happening…and keep calm when it inevitably does.