Tag Archives: Documentation

The Trick to Documenting & Explaining Any Complicated Tech Process

You ever find yourself trying to explain something technical to someone, and feeling as if you’re speaking another language?

Good. So it’s not just me.

Being in a technical role, and the only person who understands some parts of that tech, means I get the job of explaining to people why things work the way they do. I’m a nerd about bringing people into my work, so I’m happy to do it.

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What to Know When You’re Implementing a New Tech System

If you’ve noticed I’ve been MIA the past 2 weeks…here’s the scoop.

I am neck-deep in a system migration right now, thanks to the shutdown of our online ticketing system. (If the phrase “Desk to Service Cloud” means anything to you, reach out. You’re likely a Salesforce admin doing the same thing, so we can commiserate together! 😅)

Anyways.

Any database manager will tell you that when it comes to implementing a new system, seamless-ness is next to godliness . If no one complains on launch day, then you knocked it out of the park. That’s my goal.

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You need to document your work. Here are 6 reasons why.

If you won the lottery & left your job today, could your org pick up where you left off?

If your answer was a big fat NOPE, then this one’s for you.

When we talk about mission-driven work, we hardly ever talk about documenting it. And it’s no mystery why. Documentation is time-consuming. Aren’t we all busy enough?

But we can’t keep ignoring this! Documentation is key to making a lasting impact at work. It allows our projects to outlive (you know what I mean) us when we move on from our orgs.

Plus I’m in documentation purgatory right now. So I can personally attest, this task is so worth your while to do early.

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