Tag Archives: Documentation

How to Create a User Manual For Your Database (7 Steps)

Alrighty! Who’s excited to talk user manuals? Just me? 😂

If you’re anything like me, then you agree that documenting processes & systems is essential for any nonprofit. And yet, end-user documentation (like manuals or guides) often falls to the wayside.

The reason for that is no mystery. It’s hard to find time, let alone even know where to start. Plus, will anyone actually read this thing when it’s done?

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The Trick to Documenting & Explaining Any Complicated Tech Process

You ever find yourself trying to explain something technical to someone, and feeling as if you’re speaking another language?

Good. So it’s not just me.

Being in a technical role, and the only person who understands some parts of that tech, means I get the job of explaining to people why things work the way they do. I’m a nerd about bringing people into my work, so I’m happy to do it.

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What to Know When You’re Implementing a New Tech System

If you’ve noticed I’ve been MIA the past 2 weeks…here’s the scoop.

I am neck-deep in a system migration right now, thanks to the shutdown of our online ticketing system. (If the phrase “Desk to Service Cloud” means anything to you, reach out. You’re likely a Salesforce admin doing the same thing, so we can commiserate together! 😅)

Anyways.

Any database manager will tell you that when it comes to implementing a new system, seamless-ness is next to godliness . If no one complains on launch day, then you knocked it out of the park. That’s my goal.

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You need to document your work. Here are 6 reasons why.

If you won the lottery and left your job tomorrow, could your org pick up where you left off?

If you’re thinking NOPE, then this one’s for you. Let’s get into it.

When we talk about doing mission-driven work, we hardly ever talk about documenting it. That’s cause when you’re already so busy, this can be a drag! Documentation is the grunt work of event-planning with all the thrill of watching paint dry.

Writing this post, I was skeptical this would even make for an interesting topic.

But we can’t just ignore this topic! Drudgery aside, documentation is key to making a lasting impact at work. Plus I’m in documentation purgatory right now. …so I can attest, this task is so worth your while to do early. 😇

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