11 Tech Tools to Better Manage Requests

A slew of tech tools — ranging from the free & easy, to the pricy & sophisticated – to better manage those staff requests.

How do you organize work requests? Have you got your system down?

When it comes to project management, I’ve started and fallen off many systems. It’s easy to let yourself get disorganized as things get chaotic!

But it’s important to capture and organize those project needs and updates. Otherwise, details slip through the cracks and communication can break down.

Before we talk tech…

It’s important to remember that technology helps us implement solutions. But we’re the only ones who can actually solve our problems.

So before you jump into a new system, really think about how this tool can serve your process. Make sure you understand the nuances around requests, that you have a framework to support the tech, and that you’ve got a way to intake those staff requirements.

Let’s talk systems.

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How to Build an Intake Process for Staff Requests

A simple concept for something that can feel somewhat complicated.

Have you ever spent tons of a time on a request, only to realize you didn’t build the right thing? *raises hand*

It’s not a great feeling. But miscommunication can happen when you don’t have a way to organize staff requests early on.

It doesn’t matter if you write content, work with data, or submit grant applications. If you do anything highly specialized for your org….you can benefit from a solid request intake process.

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How to Build the Framework for a New Staff Process

A framework is the backbone for any request process. Here’s how to build one.

When you start getting overwhelmed by staff requests in your org, that’s a clue that it’s time for a new process.

A while ago, I shared tips on how to wrap your mind around creating a new process. We did some pre-work to understand the different types of requests we get, our requestors, and our own capacity.

But now it’s time to translate those notes into a living, breathing workflow. The first step? Coming up with a defining framework.

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